Frequently Asked Questions
Answers about batch reports, ordering, payment, shipping, storage and our research-use-only policy.
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How much is shipping?
FREE shipping on every order. No minimum, no exceptions. Vital North fulfills orders 6 days per week, except Sunday.
Are your peptides tested?
Documented batches are verified through independent third-party testing. BatchTrace: scan vial QR, match the batch code, then verify the report.
How long does shipping take?
Orders placed before 2:00 PM Pacific usually ship the same day. Most non-PO-box orders now ship by FedEx 2Day; PO Boxes ship by USPS Priority Mail. Tracking is emailed once the order ships. Carrier delivery dates are estimates, not guarantees.
What payment methods do you accept?
Current checkout options include credit/debit cards, Apple Pay, and ACH/eCheck bank transfer through Plaid-powered bank checkout. Available payment methods may vary by order and compliance requirements. If checkout gives you trouble, contact Stuart at payments@vitalnorthlabs.ca.
How do free cart bonuses work?
Cart rewards unlock by subtotal: $100 qualifies for one free 10 mL research fluid, $250 for one eligible peptide under $75, $375 for an additional research fluid, and $500 for one premium eligible peptide under $120. Choose unlocked rewards from the cart/free-extras panel. Manually adding a product page to cart does not make it free.
What appears on exterior packaging?
Product names and descriptions are not printed on exterior shipping materials. A small Vital North sticker may appear; it does not identify the contents.
What is your refund policy?
If you feel you need a refund, replacement, reship, credit, or another resolution for any reason, contact directly with your order number and best contact info. Contact Info@vitalnorthlabs.ca.
Where do you ship?
We ship to all 50 US states. International shipping is not available at this time.
How do I contact support?
Email Info@vitalnorthlabs.ca, contact at admin@vitalnorthlabs.ca, or fill out the detaild at contact page on our site. For order-specific issues, include your order number so we can look it up quickly.
Can I track my order?
Yes. You will receive a tracking number by email once your order ships. You can also track directly on the carrier’s website.
Quality & Sourcing
What are research peptides?
What is HPLC purity testing?
High-Performance Liquid Chromatography (HPLC) is an analytical method that separates the components of a sample. For peptides, it is used to measure purity by comparing the main compound to other components.
Do you provide batch reports?
Yes. Lab reports for our batches are on the Lab Reports page. Match the lot number on your vial label to the report. Each report lists the tests performed and the results for that batch.
How should I store research materials?
Handle and store materials according to your laboratory’s procedures and the storage notes on the product page. Protect them from light, moisture and contamination.
What is a Certificate of Analysis (COA)?
A COA is a laboratory report for a specific batch. A report covers only the tests listed on it. Identity, purity, amount, endotoxin and sterility are separate tests, so read each report for what was actually tested.
Research & Science
Can I use these products on myself or animals?
No. Vital North Labs products are for in-vitro laboratory research use only. They are not for human or veterinary use, and they are not drugs, foods or supplements.
Who can buy from Vital North Labs?
Adults 18 and over, buying for legitimate laboratory research. Checkout asks you to confirm this.
Do you give dosing or usage advice?
No. We do not provide dosing, administration or health guidance.
Supplier proof resources
Follow the documentation path behind testing, batch records, and supplier standards.
Supplier proof standards Testing and lab reports Quality/testing standards Batch verification guide Research peptide supplier checklist
Still have questions? Contact us and we will be happy to help.
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